Bad customer service. Poor execution
All American Baby Gift Basket - SKU: BGC132
- 100% cotton interlock sleep gown (featuring elastic bottom for quick changes and cuffs on sleeves to prevent baby from scratching himself)
- 100% cotton interlock Onsie
- 100% cotton terry hooded towel
- 100% cotton terry bib
- Little Slugger sports cap
- Lined wicker basket customized with baby's name
It is the customer's responsibility to read and fully understand all policies before purchasing. Once an order has been placed, it is assumed you have read, understand and agreed to our policies.
Stork Baby Gift Baskets is not responsible for any negligence or failure to read our policies.
SHIPPING INFORMATION & RATES
Please Note: You cannot count the "shipping day" as a "delivery day" so in other words, if you order ground shipping or even an express shipping method" you start counting the delivery estimation the following day after the item ships. Any confusion or questions concerning this issue, we recommend calling before placing your order.
* Next Day Service or Overnight Delivery is next Business Day
As a courtesy service...All gift product pages show an estimated processing time with our 'Shipping Calculator' by entering in the destination zip code.
*Stork Baby Gift Baskets does not make any guarantees regarding delivery dates other then what is guaranteed by our carriers. All orders are shipped in the order they are received and we do our very best to ship out all items in the estimated time frame.)
It is the customer's responsibility to make sure a complete and correct shipping address is given. We do not verify shipping address and are not responsible if an item ships to an incorrect address and is not returned to us or does not end up with the correct recipient. We will not replace nor refund the expense of the gift item nor the shipping if an incorrect or incomplete address was given.
Processing time and shipping times are 2 different factors and both must be considered when ordering your gift item.
*All estimated processing times are shown on each product page, this does not include shipping time. See map (link on each product page) for estimated ship time and add it to the processing time to get an "estimated" delivery time. Any questions, please contact us. Processing + Shipping = Delivery.
*Shipping Times are "Estimated" and we make no financial guarantees other then what the actual carrier will guarantee. All of our product pages offer shipping maps so you can get an estimate of the shipping time expected before making your selection. Once a selection is made and the order has shipped, there is no way to speed up or change the method with the carrier ~ no exceptions! Please call us if you have any concerns or need assistance in estimating when a gift might arrive (before placing your order).
* Please note: Ground shipments do not require a signature and may be left at a door. Express Shipments may require a signature depending on the carrier and may be returned to the facility/and or returned to us if no one is available...typically a carrier will leave a note and/or attempt delivery once or twice before returning an item to us. If an item is returned to us, we will need to re-charge shipping fees to ship it out again.
*Once an order has left our facility with the carrier, it falls under the carriers guidelines and guarantees.
APOs, PO Boxes, Hawaii/Alaska, Puerto Rico, and other American Territories. Please note: Items shipping to these areas will most likely require additional shipping cost. Notice of the additional charges will be emailed to you before processing your order so you may opt out at that point and cancel the order if you so choose. You may also contact us before placing your order for a quote.
Many of our products cannot ship to PO Boxes. Options for shipping to Hawaii/Alaska, Puerto Rico, and other American Territories are offered as an option for most items.
Shipping rate options are listed on each product page by clicking on the "View Shipping Map" link but are simply an estimate. Once into the shopping cart, a more accurate ship cost may listed.
Carriers used are at our discretion (Usually FEDEX, UPS or USPS) and may be subject to change as we find necessary.
MOTHER NATURE & DELIVERY DELAYS
Unfortunately Mother Nature can impact your delivery date – please plan accordingly. This includes ordering early, and taking into consideration any weather conditions your package may encounter during its journey from our facility to your doorstep or gift destination.
Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to return fees that may be incurred to us by the carrier. We are happy to re-ship those items to a good address at the cost of postage for the return shipping cost as well as the re-shipment fees.
Redirect Fee - If a wrong/insufficient address was provided at time of order and your package needs to be redirected for any reason, a redirect fee will be charged to you.
The Redirect/Return Fees are as follows:
- Ground Redirect $20
• Air Redirect $25
• Intercept Fee $25
Return Package Fee - A Return Fee of $19.95 for ground shipping (charged to us by the carrier will be passed on to the customer) plus original shipping cost to reship. Next Day Air parcels are subject to fees set forth by the individual carrier used for delivery. Per UPS policy, all returned parcels will be returned and billed using the same service as originally shipped. Therefore Next Day Air parcels will be returned Next Day Air.
- If package is redirected multiple times, a redirect fee each time will be assessed.
•USPS Redirect Fees - If your package was shipped using USPS and a wrong/insufficient address was provided at the time of order and your package can not be delivered for any reason, the package will be returned to us as “undeliverable”. Should this happen we will an issue a refund of the cost of the item with the exception of personalized gifts minus the original shipping cost and any fees incurred by the actual carrier or re-ship at customer's expense which is the actual shipping cost to the corrected address.
SHIPPING TO HOSPITALS or Schools
Please note that we cannot guarantee that your gift will be delivered on your desired date if you are sending it to a hospital or school. (Those institutions have there own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the patient or student. (Stork Baby Gift Baskets will not refund any order to a school or hospital for any reason beyond our control ~ no exceptions.
DAMAGE DURING SHIPMENT
If all or part of your order was damaged during shipping, please contact us immediately (within 24 hours of delivery) so we can file a claim with the carrier. Once we receive confirmation from the carrier that the claim will be paid we will replace or exchange the damaged item(s) or issue a refund (limited to the damaged item(s) only - not your entire order). If you want the order re-done/re-shipped prior to claim settlement, it will be considered a new order and must be paid for. DO NOT RETURN the damaged item(s) unless instructed to do so.
If we make a mistake, we will correct the error, refund or exchange the item(s) at no additional cost.
We (Stork Baby Gift Baskets) are not to be held liable for any loss incurred through the use of this website, products and/or the information contained herein. If you are dissatisfied, your exclusive remedy shall be to cease using this website. We assume no liability for packages lost, damaged or destroyed due to events beyond our control such as, but not limited to, severe weather conditions, natural disasters, man-made disasters.
Returns: Please click here to read our Return Policies.
QUESTIONS? Call us toll free at (866) 383-3330 or email at firstname.lastname@example.org
You may also use our form on our Customer Care page.
- I am sending something as gift, do you include pricing?
*We will never include pricing with our items shipped. A gift card or a packing slip may be included with a gift card message but never pricing.
- I am sending more than one gift, will they ship together?
*Items starting with the same letters can typically ship together or at least at the same time from the same location.
So for example, if you select one item the product number starts with "BBC" and a second item that starts with "BGC" then no, they will not ship together. In this case, we will estimate which item will arrive 1st and include a note to your recipient to let them know that another gift will be arriving shortly.
- Can I include a gift card message to my recipient?
*Yes, all product pages include a text area so you can include a personalized message to your recipient.
-What if I forgot to include a gift card message?
*Feel free to contact us either by phone or email and we can still include it as long as your gift has not been packaged to ship. We will always include at least the billing name provided on the order form if the gift card message was left blank so at least your recipient knows whom sent the gift.
Need help with wording ideas for your gift card? See our gift card message ideas here.
-Can I place an order over the phone?
*You can always place an order over the phone during our normal business hours of M-F 9-5 EST however, keep in mind, if you place your order online it is much quicker for us to respond with any information regarding your order including tracking info.
-What is the correct way to list initials for a monogram?
*When selecting a style for your monogram, keep in mind that the order of initials varies according to the style.
For monogram styles in which the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, if your name is Sara Marie Smith, the monogram would be SSM.
For styles in which all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be SMS.
-What if my gift takes longer than the processing time shown on the product page?
*Processing times are an estimated time frame in which we strive to get your gift out the door, however, it is an estimate only and is no way guaranteed.
-What is my gift looks different from the one shown on the website.
From time to time, an item may have been updated or changed by the designer before a new photo has been issued.
Photos may show items that are seasonal or no longer available. We reserve the right to replace items with another of equal or greater value based on availability.
SAME DAY SHIPPING
-I ordered from the "Fast Shipping" page, will my gift be delivered today?
No - Fast Shipping means your gift leaves our facility the same day or within one business day of your order (if ordered before 12:00 EST), it does not mean Same Day Delivery - delivery depends on shipping methods selected. Normal delivery times still must be taken into account.
**Disclaimer - We are not able to guarantee our "same day shipping" due to the fact that our warehouses may occasionally be shut down temporarily due to bad weather or other reasons.
- I ordered printed invitations, can I cancel the order?
-When I submit credit card information online, is it secure?
*Absolutely. Stork Baby Gift Baskets website uses technology for the 21st century by securing each and every page using SSL encryption throughout our entire site to ensure that no data can be intercepted as it goes over the network. You will notice a padlock icon in the address bar of every page, "https"indicting each and every page throughout our website uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
-What is Stork Baby Gift Baskets commitment to the safety of their products?
*Stork Baby Gift Baskets has been in business since 1999 is dedicated to offering our customers healthy and safe products for their children. All Stork Baby Gift Baskets products are crafted of high-quality materials that meet or exceed federal safety requirements set forth by the CPSIA.
-I received a gift that I don't want, can I return it and send another item for someone else I know using the credit received?
*We do not accept returns from recipients. We can only accept returns from the original purchaser. Read our Returns/Refunds policies.
SHIPPING & PROCESSING
-How long will it take before my gift arrives?
Each product lists estimated processing times before an item leaves our facility. You must also factor in estimated shipping time for an estimated delivery time.
-What shipping options are available?
*All of our products offer ground shipping options which is typically 1-5 business days. Some of our products offer a two-day, three-day or next day air option. Each product will display your choices on the product pages under the VIEW SHIPPING RATES/ MAP FOR THIS ITEM pop-up link options.
-Do you ship gifts to other countries other than the United States?
*Unfortunately, we no longer ship internationally.
It is the customer's responsibility to read and fully understand all policies before purchasing. Once an order has been placed, it is assumed you have read, understand and agreed to our policies. Stork Baby Gift Baskets is not responsible for any negligence or failure to read our policies.
Return Policy Overview:
Your satisfaction is extremely important to us. We offer a 100% Guarantee If not completely satisfied with your purchase for any reason (with the exception of our personalized items, diaper cakes, custom hand-made items, gift cards/certificates or specific items listed below), you may return it to us following the guidelines below.
If your item was damaged during shipment, we will offer a replacement on damaged goods but do not offer a credit to our store.
Due to the fact that we work with many designers, each with their own return polices and for the protection of our customers - Any returns must be made by the actual purchaser of the gift item as we will not accept returns or exchanges from recipients ~ no exceptions!
A refund will be made to the original credit card used for purchase once we have received and approved the return, we do not give credits to our store for returned items.
Please double check the spelling and personalized information! Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced.
We do not offer refunds on personalized items as they cannot be re-sold. Please be sure of spelling and size before you make your order as items that have errors due to a personalization mistake will not be accepted for a refund or exchange. Allow 2-3 days processing time for most personalized items.
Diaper cakes are non-refundable (no exceptions). All Diaper Cake order cancellations MUST be made within 24 hours of receipt of order or before shipment (some diaper cakes will ship same day). It is the customer's responsibility to order in time and allow sufficient shipping time so diaper cakes arrive in time for baby showers as we do not guarantee date specific delivery.
All of our hand-made items are considered custom made and our non-returnable. Cancellation of order for hand-made products must be made within 24 hour period of placing your order.
Trend-Lab Products including Crib Bedding & Bedding Accessories
ALL Trend-Lab products marked( #TL) and crib bedding sets and bedding accessories are shipped directly from the manufacturer with a no-return policy.
Damaged or incorrectly shipped merchandise must be reported within 5 days of receipt. A photo of the damaged item may be requested. Upon review, a call ticket may be issued to retrieve the item. All damaged items will be replaced with undamaged items.
Mis-shipments due to customer's mistake will require the item be returned for the replacement under a new order. Mis-shipments made by us or Trend-lab will be replaced.
RETURN POLICY GUIDELINES For Returnable Items:
If you are not satisfied with the item(s) ordered, please notify us right away using the form below to obtain a "Return Authorization Number (RAN)" and return instructions. You must provide a SPECIFIC reason for the return.
* Items must be unused, unopened and in original packaging and must be returned to us within 30 days of the "purchase date". We refuse all unauthorized returns - no exceptions.
* All returns must be sent via an insured and/or trackable carrier.
* We will credit 100% of the purchase price excluding the original shipping charge and minus embroidery fees of $14.95 (if applicable) and the cost of the personalized garment. All credits will be refunded to the credit card/payment method used at the time of purchase.
* Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Stork Baby Gift Baskets reserves the right to refuse any returns upon final review if any of our return policy guidelines have not been met. * Returns due to delivery failure by a requested delivery date are not allowed since we do not guarantee date specific delivery (no exceptions).
* Personalized Products/Diaper Cakes - All sales are final ~ no returns, no exchanges, no refunds.
* Refusing delivery of a product is the same as a return - customers are responsible for forward and return shipping costs and we will deduct the charge associated for the returned shipment from your refund.
*Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to return fees that may be incurred by the carrier. We are happy to re-ship those items to a good address at the cost of postage for the re-shipment.
* If you received free shipping on your order, and return merchandise, you will also be charged a return shipping fee of the actual UPS, USPS, or Fed-ex Retail Rate incurred by Stork Baby Gift Baskets to ship the item to you.
* We will not accept returns on gift items received by recipients. If your gift item was damaged during shipment, we will offer a replacement on damaged goods but do not offer a credit to our store. Any returns must be made by the actual purchaser of the gift item unless a replacement is being made, in this case, we will issue a call tag for a pickup of the item by the carrier.
PLEASE TAKE CARE WHEN SHIPPING ITEMS BACK TO US - WE CANNOT ISSUE REFUNDS IF THE MERCHANDISE ARRIVES BACK TO US IN A CONDITION THAT, IN OUR OPINION, CANNOT BE RESOLD OR CONSIDERED NEW. You are responsible for all return shipping charges, and insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Call us toll free at (866) 383-3330 or email at firstname.lastname@example.org