Frequently Asked Questions
Frequently Asked Questions
Have a question about personalization, shipping, or returns? You'll find answers below. If you don't see what you need, email us at info@storkbabygiftbaskets.com or call (734) 731-1640. We usually reply within 24 hours, and often right away.
About Stork Baby Gift Baskets
Who is Stork Baby Gift Baskets?
Stork Baby Gift Baskets is a woman-owned online baby gift boutique based in Michigan. Victoria founded the company in 1999 as a mom who wanted to stay home with her third child, and for over 25 years we've been sending personalized, luxury, and organic baby gifts to families across the country. Read our story.
Are your baby gifts safe?
Yes. Every gift is carefully selected to meet our quality standards and to comply with Consumer Product Safety Commission (CPSC) guidelines. You can learn more on our CPSIA page.
Personalized Baby Gifts
Is personalization really free?
Yes. We offer free embroidery on all qualifying personalized baby gifts, including ribbon personalization. You can add the baby's name and birth date at no extra cost.
How do I add a name to my gift?
Enter the personalization details on the product page before adding the gift to your cart. Please double-check spelling carefully, since personalized gifts are made just for you.
Can I return a personalized gift?
Personalized items can't be returned unless they're defective or we made an error in spelling or sizing. If that happens, we'll fix or replace the item at no cost to you.
Shipping & Delivery
How long will my gift take to arrive?
Delivery time is processing time plus shipping time. Each product page lists its processing time, and the "View Shipping Map" link shows estimated transit times. Shipping begins the day after your order leaves our facility.
I need a gift fast. What are my options?
Shop our Quick Ship Gifts and choose Next Day or Overnight shipping at checkout. These services deliver the next business day after your order ships.
Which carriers do you use?
We typically ship with FedEx, UPS, or USPS, selected based on your destination and shipping method.
Do you ship to Canada, Hawaii, Alaska, or PO boxes?
Yes, we ship a select collection of baby gift baskets to Canada. Shipments to Hawaii, Alaska, Puerto Rico, U.S. territories, and APOs may cost extra, and we'll email you before processing so you can decide. We're unable to ship to PO boxes, so please use a street address.
Can you deliver to a hospital?
We can ship to hospitals, but we can't guarantee a delivery date because hospitals route packages through their own mailrooms. For the most reliable delivery, we recommend sending the gift to the parents' home.
What if my gift arrives damaged?
Contact us within 3 days of delivery with a photo of the damage, and we'll replace the damaged item. Please don't send it back unless we ask you to.
Returns & Our Guarantee
What is your 100% satisfaction guarantee?
We stand behind every gift with our Unforgettable Baby Gift Guarantee. If you're not completely satisfied, contact us within 7 days of delivery to start a return on eligible items.
How do I return a gift?
Email us at info@storkbabygiftbaskets.com within 7 days of delivery to start a return. Once approved, ship the item back within 14 days. Items must be unused and in their original packaging. Refunds cover the product price minus original shipping and a 20% restocking fee for gift-wrapping materials. Personalized items, custom handmade items like diaper cakes, gift cards, sale items, and invitations are final sale. See our full refund policy.
Ordering & Corporate Gifts
Can I place an order by phone?
Absolutely. Not everyone is comfortable ordering online, and we're happy to help. Call us at (734) 731-1640 or email info@storkbabygiftbaskets.com.
Do you offer corporate baby gifts?
Yes. Many businesses send our corporate baby gifts to celebrate employees and clients. Contact us and we'll help you choose the right gift for any budget.
