Refund policy

Refund Policy

At Stork Baby Gift Baskets, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our policy carefully so you know exactly what to expect.

HOW TO START A RETURN

To start a return, email us at info@storkbabygiftbaskets.com within 7 days of delivery. Once your return is approved, please ship the item back within 14 days. Items sent back without prior approval cannot be accepted.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original packaging
  • Include your receipt or proof of purchase

REFUNDS

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method. Please allow time for your bank or credit card company to post the refund.

Please note:

  • Refunds cover the product price only. Original shipping costs are deducted, including on orders that qualified for free shipping.
  • A 20% restocking fee applies to cover non-reusable gift-wrapping materials such as shrink wrap, organza, gift cards, ribbons, and packaging.
  • We do not issue store credit for returned items.

EXCHANGES

We do not offer direct exchanges. To get a different item, return your original purchase once approved and place a new order.

NON-RETURNABLE ITEMS

  • Personalized items: Please double-check all spelling and personalization details before ordering. Personalized items can only be returned if they are defective or if we made an error in spelling or sizing. In that case, we'll fix or replace the item at no cost to you.
  • Custom handmade items, including diaper cakes
  • Gift cards and gift certificates
  • Sale items: All sale items are final sale.
  • Invitations: Digital invitations are final sale. Printed invitations are final once you approve the proof.

DAMAGED OR INCORRECT ITEMS

Please inspect your order on delivery. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery so we can make it right. We may ask for a photo. If needed, we'll send a prepaid return label, and damaged items will be replaced. If an issue was caused by a customer error, the item must be returned and the replacement placed as a new order.

OUR ERRORS

If we make a mistake on your order, we'll arrange the return at our expense and correct it at no cost to you.

QUESTIONS?

We're happy to help. Email us at info@storkbabygiftbaskets.com, call (734) 731-1640, or use the contact form on our Customer Care page.