Refund Policy
RETURNS & REFUNDS: The satisfaction of our customers is of the utmost importance to us at Stork Baby Gift Baskets. If you are not satisfied with a purchase, we will happily replace or refund upon receipt of the returned original product, within 7 days. Please contact us via email within 48 hours of receipt for an authorized return. Only authorized returns will be accepted.
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Refunds
A refund will be made to the original credit card used for purchase once we have received and approved the return, we do not give credits to our store for returned items.
Exchanges
We do not offer exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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To be eligible for a return, your item must be in the same condition as received, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@storkbabygiftbaskets.com. You may also use the contact form below. Items sent back to us without first requesting a return will not be accepted.
- Refunds due to our error will be issued a call tag at our expense.
- Refunds are for the product price minus shipping charges incurred. (This includes our free ship items (the original shipping cost will be deducted from your refund). Your refund will be minus the cost of shipping from the original price charged.)
- Refunds will be applied after we receive the gift in the original condition.
- Personalized items cannot be refunded. There will be a 20% restocking charge to accommodate the items that can not be reused such as shrink wrap, organza, gift cards, ribbons, shipping materials, and shipping boxes.
You can always contact us for any return question at info@storkbabygiftbaskets.com.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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NON-RETURNABLE PRODUCTS
Personalized Items - Please double check the spelling and personalized information! Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced.
Sale Items - All sale items are final and not available for returns.
Damaged or incorrectly shipped merchandise must be reported within 3 days of receipt. A photo of the damaged item may be requested. Upon review, a call ticket may be issued to retrieve the item. All damaged items will be replaced with undamaged items.
Shipments due to customer's mistake will require the item be returned for the replacement under a new order.
Digital Gift Cards - Digital gift cards are non-refundable.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
