It is the customer's responsibility to read and fully understand all policies before purchasing. Once an order has been placed, it is assumed you have read, understand and agreed to our policies. Stork Baby Gift Baskets is not responsible for any negligence or failure to read our policies.
Return Policy Overview:
Your satisfaction is extremely important to us. We offer a 100% Guarantee If not completely satisfied with your purchase for any reason (with the exception of our personalized items, diaper cakes, custom hand-made items, gift cards/certificates or specific items listed below), you may return it to us following the guidelines below.
If your item was damaged during shipment, we will offer a replacement on damaged goods but do not offer a credit to our store.
Due to the fact that we work with many designers, each with their own return polices and for the protection of our customers - Any returns must be made by the actual purchaser of the gift item as we will not accept returns or exchanges from recipients ~ no exceptions!
A refund will be made to the original credit card used for purchase once we have received and approved the return, we do not give credits to our store for returned items.
Please double check the spelling and personalized information! Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced.
We do not offer refunds on personalized items as they cannot be re-sold. Please be sure of spelling and size before you make your order as items that have errors due to a personalization mistake will not be accepted for a refund or exchange. Allow 2-3 days processing time for most personalized items.
Diaper cakes are non-refundable (no exceptions). All Diaper Cake order cancellations MUST be made within 24 hours of receipt of order or before shipment (some diaper cakes will ship same day). It is the customer's responsibility to order in time and allow sufficient shipping time so diaper cakes arrive in time for baby showers as we do not guarantee date specific delivery.
All of our hand-made items are considered custom made and our non-returnable. Cancellation of order for hand-made products must be made within 24 hour period of placing your order.
Trend-Lab Products including Crib Bedding & Bedding Accessories
ALL Trend-Lab products marked( #TL) and crib bedding sets and bedding accessories are shipped directly from the manufacturer with a no-return policy.
Damaged or incorrectly shipped merchandise must be reported within 5 days of receipt. A photo of the damaged item may be requested. Upon review, a call ticket may be issued to retrieve the item. All damaged items will be replaced with undamaged items.
Mis-shipments due to customer's mistake will require the item be returned for the replacement under a new order. Mis-shipments made by us or Trend-lab will be replaced.
RETURN POLICY GUIDELINES For Returnable Items:
If you are not satisfied with the item(s) ordered, please notify us right away using the form below to obtain a "Return Authorization Number (RAN)" and return instructions. You must provide a SPECIFIC reason for the return.
* Items must be unused, unopened and in original packaging and must be returned to us within 30 days of the "purchase date". We refuse all unauthorized returns - no exceptions.
* All returns must be sent via an insured and/or trackable carrier.
* We will credit 100% of the purchase price excluding the original shipping charge and minus embroidery fees of $14.95 (if applicable) and the cost of the personalized garment. All credits will be refunded to the credit card/payment method used at the time of purchase.
* Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Stork Baby Gift Baskets reserves the right to refuse any returns upon final review if any of our return policy guidelines have not been met. * Returns due to delivery failure by a requested delivery date are not allowed since we do not guarantee date specific delivery (no exceptions).
* Personalized Products/Diaper Cakes - All sales are final ~ no returns, no exchanges, no refunds.
* Refusing delivery of a product is the same as a return - customers are responsible for forward and return shipping costs and we will deduct the charge associated for the returned shipment from your refund.
*Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to return fees that may be incurred by the carrier. We are happy to re-ship those items to a good address at the cost of postage for the re-shipment.
* If you received free shipping on your order, and return merchandise, you will also be charged a return shipping fee of the actual UPS, USPS, or Fed-ex Retail Rate incurred by Stork Baby Gift Baskets to ship the item to you.
* We will not accept returns on gift items received by recipients. If your gift item was damaged during shipment, we will offer a replacement on damaged goods but do not offer a credit to our store. Any returns must be made by the actual purchaser of the gift item unless a replacement is being made, in this case, we will issue a call tag for a pickup of the item by the carrier.
PLEASE TAKE CARE WHEN SHIPPING ITEMS BACK TO US - WE CANNOT ISSUE REFUNDS IF THE MERCHANDISE ARRIVES BACK TO US IN A CONDITION THAT, IN OUR OPINION, CANNOT BE RESOLD OR CONSIDERED NEW. You are responsible for all return shipping charges, and insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Call us toll free at (866) 383-3330 or email at email@example.com