Shipping Info & Policies
It is the customer's responsibility to read and fully understand all policies before purchasing. Once an order has been placed, it is assumed you have read, understand and agreed to our policies.
Stork Baby Gift Baskets is not responsible for any negligence or failure to read our policies.
SHIPPING INFORMATION & RATES
Please Note: You cannot count the "shipping day" as a "delivery day" so in other words, if you order ground shipping or even an express shipping method" you start counting the delivery estimation the following day after the item ships. Any confusion or questions concerning this issue, we recommend calling before placing your order.
International Shipping: Please click here for more information.
* Next Day Service or Overnight Delivery is next Business Day
All gift product pages show an estimated processing time and shipping options with a ship map. This shows the "estimated" processing time to get your order out the door.
(This is not a guarantee, all orders are shipped in the order they are received and we do our very best to ship out all items in the estimated time frame.) The email order status update you will
receive is in no way guaranteed , it is simply a courtesy notice to inform you of our sincerest effort to ship your item in a timely matter.
It is the customer's responsibility to make sure a complete and correct shipping address is given. We do not verify shipping address and are not responsible if an item ships to an incorrect address and is not returned to us or does not end up with the correct recipient. We will not replace nor refund the expense of the gift item nor the shipping if an incorrect or incomplete address was given.
Processing time and shipping times are 2 different factors and both must be considered when ordering your gift item.
*All estimated processing times are shown on each product page, this does not include shipping time. See map (link on each product page) for estimated ship time and add it to the processing time to get an "estimated" delivery time. Any questions, please contact us. Processing + Shipping = Delivery.
*Shipping Times are "Estimated" and we make no financial guarantees other then what the actual carrier will guarantee. All of our product pages offer shipping maps so you can get an estimate of the shipping time expected before making your selection. Once a selection is made and the order has shipped, there is no way to speed up or change the method with the carrier ~ no exceptions! Please call us if you have any concerns or need assistance in estimating when a gift might arrive (before placing your order).
* Please note: Ground shipments do not require a signature and may be left at a door. Express Shipments may require a signature depending on the carrier and may be returned to the facility/and or returned to us if no one is available...typically a carrier will leave a note and/or attempt delivery once or twice before returning an item to us. If an item is returned to us, we will need to re-charge shipping fees to ship it out again.
*Once an order has left our facility with the carrier, it falls under the carriers guidelines and guarantees.
APOs, PO Boxes, Hawaii/Alaska, Puerto Rico, and other American Territories. Please note: Items shipping to these areas will most likely require additional shipping cost. Notice of the additional charges will be emailed to you before processing your order so you may opt out at that point and cancel the order if you so choose. You may also contact us before placing your order for a quote.
Many of our products cannot ship to PO Boxes. Options for shipping to Hawaii/Alaska, Puerto Rico, and other American Territories are offered as an option for most items.
Shipping rate options are listed on each product page by clicking on the "View Shipping Map" link but are simply an estimate. Once into the shopping cart, a more accurate ship cost may listed.
Carriers used are at our discretion (Usually FEDEX, UPS or USPS)and may be subject to change as we find necessary.
MOTHER NATURE & DELIVERY DELAYS
Unfortunately Mother Nature can impact your delivery date – please plan accordingly. This includes ordering early, and taking into consideration any weather conditions your package may encounter during its journey from our facility to your doorstep or gift destination.
Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to return fees that may be incurred to us by the carrier. We are happy to re-ship those items to a good address at the cost of postage for the return shipping cost as well as the re-shipment fees.
Redirect Fee - If a wrong/insufficient address was provided at time of order and your package needs to be redirected for any reason, a redirect fee will be charged to you.
The Redirect/Return Fees are as follows:
- Ground Redirect $15
• Air Redirect $20
• Intercept Fee $20
Return Package Fee - A Redirect Fee of $19.95 for ground shipping plus original shipping cost for return. Next Day Air parcels are subject to fees set forth by the individual carrier used for delivery. Per UPS policy, all returned parcels will be returned and billed using the same service as originally shipped. Therefore Next Day Air parcels will be returned Next Day Air.
- If package is redirected multiple times, a redirect fee each time will be assessed.
•USPS Redirect Fees - If your package was shipped using USPS and a wrong/insufficient address was provided at the time of order and your package can not be delivered for any reason, the package will be returned to us as “undeliverable”. Should this happen we will an issue a refund of the cost of the item with the exception of personalized gifts minus the original shipping cost and any fees incurred by the actual carrier or re-ship at customer's expense which is the actual shipping cost to the corrected address.
SHIPPING TO HOSPITALS or Schools
Please note that we cannot guarantee that your gift will be delivered on your desired date if you are sending it to a hospital or school. (Those institutions have there own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the patient or student. (Stork Baby Gift Baskets will not refund any order to a school or hospital for any reason beyond our control ~ no exceptions.
DAMAGE DURING SHIPMENT
If all or part of your order was damaged during shipping, please contact us immediately (within 24 hours of delivery) so we can file a claim with the carrier. Once we receive confirmation from the carrier that the claim will be paid we will replace or exchange the damaged item(s) or issue a refund (limited to the damaged item(s) only - not your entire order). If you want the order re-done/re-shipped prior to claim settlement, it will be considered a new order and must be paid for. DO NOT RETURN the damaged item(s) unless instructed to do so.
If we make a mistake, we will correct the error, refund or exchange the item(s) at no additional cost.
We (Stork Baby Gift Baskets) are not to be held liable for any loss incurred through the use of this website, products and/or the information contained herein. If you are dissatisfied, your exclusive remedy shall be to cease using this website. We assume no liability for packages lost, damaged or destroyed due to events beyond our control such as, but not limited to, severe weather conditions, natural disasters, man-made disasters.
Returns: Please click here to read our Return Policies.
QUESTIONS? Call us toll free at (866) 383-3330 or email at firstname.lastname@example.org
You may also use our form on our Customer Care page.